I've noticed a few posts regarding new players being unable to DL the client for Supernova. While interest is still appreciated, as of late, the game is still dark (i.e. the game servers have been offline for about six months at the time of this post). The last day of the beta was way back in May. So, just like the rest of us, sit tight and hope for some light at the end of the tunnel. Presently, neither the devs at Primal nor the community manager at Bandai Namco are keeping in touch with the community regarding the status of Supernova. As such, most (if not all) of the players moved on to other online titles.
Keep checking back from time to time for updates, but don't expect anyone directly involved with development to give us any answers anytime soon. Moreover, it's bad enough that they can't reveal anything game-related, on the off-chance that they might scrap it down the road, but total silence is not the way to treat the player base.