Well u need to know this is a beta (open beta), thats mean is a market test, a test performed with a product or service in a limited region or group to check its commercial viability before start selling. Usually the last phase of the development of new and amounts to a "test" of its final release.
the reason to do this test are:
To know the public reaction to the new product or service.
-Measure Their level of interest, acceptance, satisfaction and repeat purchase.
-Estimar Potential demand in different segments and markets.
-try Different models or versions of the product or service for comparison.
-Detect For improvement in the design, distribution, marketing, etc.
-Ensayar Strategies and marketing materials to be used in the campaign.
Now, it is clear that there are few players in these betas, due to the above exposed.
you wrote Publicize your product!, the betas were advertised in places where there are representative players, for example, I met the existence of supernova due to nvidia.
So, they may have a marketing program, and they know the product supernova will go to a stage of introduction, and in this stage the marketings accions are: usin a lot o publicity = more inversion = more servers, but this requires that generate investment returns.
so when finished the open beta is more than obvious that began marketing actions, but the question is This game has the potential to be a profitable product?, I think so and I hope it is.
I agree with you that you need to use social networks more thoroughly because through them you can get more feed back, not only use the forum, but estendible as players who are giving their feed backs are the open beta and using the forum, so here facebook for example, anyone can write nonsense
do not worry they are aware of this situation and all your suggestions will be a contribution to the game can improve.
It is is what I think about this situation, (sorry my english im latino from chile)